Job Vacancy: Customer Care Executives (Fixed Term Contract – 03 Years)

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Selection will be strictly on merit.

Vacant Positions & Requirements

01. Junior Customer Care Executive – Category I

Age: Preferably below 25 years.
Qualifications: Sat for GCE A/L.

02. Junior Customer Care Executive – Category II

Age: Preferably below 25 years.
Qualifications: Preferably sat for GCE A/L.
Experience: 03 months to 18 months experience at a Customer Care Centre, Call Centre, Contact Centre, or similar business environment.

03. Senior Customer Care Executive

Age: Preferably below 27 years.
Qualifications: Preferably sat for GCE A/L.
Experience: A minimum of 18 months experience at a Customer Care Centre, Call Centre, Contact Centre, or similar business environment.

Key Responsibilities

Attend to inbound and outbound calls efficiently and respond to emails.
Manage and resolve customer complaints and inquiries effectively.
Provide customers with product and service-related information and solutions.

Other Competencies Required

Communication: Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage).
Service Delivery: Ability to deliver superior service in the absence of the physical presence of customers.
Soft Skills: Active listening skills and the ability to understand customer needs and respond accordingly.
Problem Solving: Strong problem-solving and negotiation skills.
Adaptability: Ability to work under pressure on a 24/7 shift basis.
Interpersonal: Fairness in interpersonal relations.
Technical: Basic IT skills.

How to Apply

Please apply online, stating your qualifications and experience.

Note: Any form of canvassing will be a definite disqualification.
Selection: Only shortlisted candidates will be contacted.

More Details : Sampath Bank PLC

To apply for this job please visit forms.office.com.