Location: Pune, Maharashtra, India
Job ID: R0129747
Date Posted: Jun 20, 2026
Sector: Digital Systems & Services
Company Name: HITACHI VANTARA INDIA PRIVATE LIMITED
Profession (Job Category): Data Analytics/Business Intelligence
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

Job Description:

Function

Ops

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

Key Responsibilities:

• Draft/Create, review low-to-High complexity contracts—including SOWs and quote, MSAs—with a focus on accuracy, turnaround time & risk coverage.
• Maintain accuracy>98% quality score in internal reviews,and deliver within agreed SLAs .
• Manage complete lifecycle of service contracts including creation, validation, amendments, renewals, and terminations.
• Ensure contract data accuracy across systems (pricing, entitlements, SLAs, billing terms, and service scope).
• Collaborate with Sales, Finance, Legal, Delivery, and Order Management teams for seamless contract execution.
• Review and validate complex contractual terms ensuring compliance with Hitachi Vantara policies and governance standards.
• Support revenue recognition accuracy, billing validation, and dispute resolution processes.
• Monitor contract performance and ensure adherence to SLAs and customer commitments.
• Act as escalation point for complex contract-related issues and stakeholder queries.
• Maintain contract repository integrity and ensure audit readiness at all times.
• Drive standardization, automation, and continuous improvement in contract management processes.

Required Skills & Competencies:

• Strong expertise in Service Contract Management and lifecycle governance
• Deep understanding of SLAs, commercial structures, pricing, and service offerings
• Strong analytical skills with attention to detail and accuracy
• Excellent communication skills and stakeholder management across global and cross-functional teams
• Strong working knowledge of enterprise and productivity tools such as SFDC, Kimble, Oracle, Microsoft tools, or equivalent platforms
• Ability to manage high-value and complex enterprise contracts independently
• Strong  documentation, reporting, and process improvement capabilities
• Work under pressure and meet tight deadlines with little supervision
•  This position requires working in the Americas shift, supporting the CDT time zone, which corresponds to 5:00 PM – 2:00 AM IST.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field
• 8+ years of relevant experience in Service Contract Management
• Experience in IT Infrastructure / Enterprise Services / Managed Services industry preferred

Preferred Attributes:

• Strong ownership mindset with customer-first approach
• Experience working in global delivery and matrix organization
• Ability to influence stakeholders and drive operational excellence
• Communication & stakeholder management along with staffing compliance
• Actively support team deliverables, step in during high-volume periods, and participate in at least 1 knowledge-sharing or buddy activity/quarter.
• Provide timely inputs when consulted by peers or seniors
• Demonstrates strong collaboration skills, works cohesively with cross-functional teams, communicates effectively, and contributes positively toward achieving shared organizational goals.

Delivery Ownership

•  Independently manage assigned tasks with minimal supervision, ensuring zero overdue tasks (unless escalated with valid reasoning).
• Display accountability by flagging risks/delays early and updating task trackers daily.