JIRA Cloud Administrator

Jira Cloud Administrator

John Keells Information Technology (Pvt) Ltd (JKIT), a subsidiary of Sri Lanka’s premier conglomerate John Keells Holdings PLC, is a global leader in professional IT services. As a 100% cloud-native provider, we partner with industry giants like Microsoft, SAP, and Salesforce to drive digital transformation through a Cloud-first, Mobile-first, and AI-first strategy.

We are looking for a skilled Jira Cloud Administrator to join our team and report to the Project Manager.

Key Responsibilities

• System Administration: Manage Jira Cloud and Jira Service Management (JSM), including workflows, issue types, screens, permissions, and Agile boards (Kanban/Scrum).

• Access Management: Oversee user access, roles, and group permissions across Jira and Confluence.

• SLA & Automation: Configure SLA-driven workflows, automation rules, and escalation mechanisms while ensuring strict SLA compliance.

• ITIL Integration: Establish CAB approval workflows aligned with standard ITIL practices.

• Knowledge Management: Manage Confluence spaces, templates, and permissions to maintain high documentation standards.

• Reporting & Analytics: Utilize JQL and tools like Power BI to create insightful dashboards and business reports.

• Technical Support: Troubleshoot Jira-related issues within defined timelines and support system integrations.

• Continuous Improvement: Maintain best practices and identify opportunities for process optimization and automation.

Candidate Profile

• Technical Expertise: Proven hands-on experience in Jira Cloud and Jira Service Management (JSM) administration.

• Process Knowledge: Proficient in workflow configuration, SLA setup, and ticket management.

• Agile & ITIL: Strong understanding of Agile frameworks (Scrum/Kanban) and basic ITIL practices in an enterprise setting.

• Documentation & Reporting: Skilled in Confluence management and advanced reporting using JQL and Power BI.

• Soft Skills: Excellent problem-solving, communication, and stakeholder collaboration abilities.

Preferred Extras:

• Familiarity with Jira add-ons (e.g., ScriptRunner).

• Knowledge of SSO/SAML, basic API integrations, or scripting (Python/JavaScript).

How to Apply

If you are ready to take on this challenge, please send your resume to careers@johnkeellsit.com or click on the advert to apply. Please state the position name in the subject line of your email.

John Keells Information Technology (PVT) LTD