Technical Support Executive

Technical Support Executive

Location: No: 209 Wijayaba Mawatha, Nawala Road, Nugegoda Type: Full-time (Shift-based)

About SYNERGEN Health

Join one of the Best Workplaces in Sri Lanka! Since 2011, SYNERGEN Health has pioneered transformational revenue cycle solutions for the US healthcare industry. By leveraging AI, Machine Learning, and RPA, we digitize complex processes to maximize efficiency for our partners across 45 states.

Ranked among the Inc. 5000 for seven consecutive years and recognized as one of the 70 Best Large Workplaces in Asia (2025), we are a fast-growing team dedicated to innovation and excellence.

The Role

As a Technical Support Executive, your mission is to maintain our global IT infrastructure and ensure a seamless technology experience for our employees and clients.

We are looking for a proactive team player with a passion for problem-solving and a strong work ethic. Please note: This role requires flexibility to work in a shift-based environment (including late shifts from 6:00 PM to 4:00 AM) and across multiple locations.

Key Responsibilities

• Troubleshooting: Provide L1/L2 support for desktops, laptops, printers, desk phones, and network devices.

• Ticket Management: Resolve IT support tickets within defined SLAs while keeping users updated on progress.

• System Maintenance: Perform routine health checks on servers and workstations; manage and test regular system backups.

• Deployment: Install and configure hardware, OS, and software in compliance with company security policies.

• Monitoring: Proactively monitor network links and collaborate with ISPs or vendors to resolve connectivity issues.

• Compliance: Ensure all operations align with ISO 27001 and ISO 9001 standards.

Skills & Technical Qualifications

• Experience: Minimum 1 year of hands-on experience in IT infrastructure support and customer service.

• Systems: Proficiency in Windows Server/Client environments (Linux experience is a plus).

• Networking: Knowledge of Active Directory, DNS, DHCP, VPN, WSUS, TCP/IP, and VLANs.

• Infrastructure: Experience managing CCTV, access control, Soft PABX, and cloud/on-premises backup solutions.

• Cloud & Virtualization: Familiarity with Microsoft 365, Azure, AWS, and virtualization (VMware/Hyper-V).

• Soft Skills: Excellent English communication (written and verbal) and the ability to work independently or as part of a team.

• Bonus: Knowledge of ITIL best practices and ISO 27001 standards.

Academic Requirements

• Diploma/Higher Diploma in IT, Computer Science, or Networking. (A Bachelor’s degree is a distinct advantage).

• Certifications: Vendor certifications such as AWS, Azure, VMware, MCSA, or MCSE are highly preferred.

Are you ready to transform healthcare technology with us? Apply today!

More Details
Company Name : SYNERGEN Health