Assistant Manager – Financial Services

Assistant Manager – Financial Services

InfoMate (Pvt) Limited, a fully owned subsidiary of John Keells Holdings, is a pioneer in shared services and a leading Business Process Management (BPM) company. We deliver premium Finance & Accounting, Back Office, Customer Support, HRO, and Payroll services to both local and global clients.

Join our dynamic team for an exciting opportunity to elevate your career and reach greater heights.

Job Responsibilities

• Operations Management: Lead and manage end-to-end BPO finance operations (AP/AR/R2R), ensuring all outsourced processes align seamlessly with InfoMate’s transition procedures and delivery standards.

• Performance & KPIs: Develop, monitor, and drive SLA performance to ensure superior operational quality, maximum productivity, and continuous improvement.

• Client Relationship Management: Own and nurture client relationships through proactive communication, effective negotiation, prompt issue resolution, and robust process governance.

• People Leadership: Provide strong leadership by coaching, developing, and optimizing team performance to consistently meet and exceed delivery expectations.

• Operational Excellence: Drive continuous improvement initiatives by identifying process gaps, conducting root cause analyses, and implementing efficiency enhancements.

Person Specifications

• Experience: 6+ years of relevant experience in Finance and Accounting, including a minimum of 2 years within the BPO sector.

• Qualifications: A completed university degree or a recognized professional qualification in Finance/Accounting.

• Skills: Exceptional verbal and written communication skills, paired with strong leadership and interpersonal abilities.

• Technical Proficiency: Advanced knowledge of Excel and strong analytical capabilities.

• Flexibility: Willingness to work aligned with the Australian calendar and time zone (4:30 AM to 1:00 PM).

If you are an enthusiastic professional passionate about reaching the highest pinnacles in the finance field, this is your opportunity. Share your resume with us today!

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InfoMate (Pvt) Limited