Customer Support Officer

Customer Support Officer

Requirements & Qualifications

• Experience: A minimum of 1 year of experience in a similar customer-facing role.

• Education: G.C.E. O/L qualification with at least a “C” pass in Mathematics and English.

• Communication: Excellent interpersonal skills. Proficiency in two or three languages (Bilingual/Trilingual) is highly advantageous.

• Tech Savvy: Comfortable navigating computer systems and various software applications.

• Mindset: Strong problem-solving abilities with a dedicated, customer-centric approach.

• Availability: Ability to work 5.5 days a week on a roster basis.

Key Responsibilities

• Call Management: Professionally handle inbound and outbound calls in a timely manner.

• Issue Resolution: Address inquiries, resolve complaints, and provide accurate information to ensure high satisfaction levels.

• Documentation: Maintain precise records of all customer interactions and transactions within our system.

• Collaboration: Work closely with team members and other departments to ensure efficient problem resolution.

What We Offer

• Rewards: An attractive compensation package complemented by performance-based incentives.

• Growth: Real opportunities for career progression and professional development within the group.

• Culture: A vibrant, inclusive, and innovative work environment built on teamwork.

How to Apply If you meet the above criteria, please email your updated CV—including contact details for two non-related referees—within 7 days of this advertisement.

More Details
Company Name : Singer Sri Lanka PLC