Assistant Manager -Commercial & Business Analytics

Assistant Manager – Commercial & Business Analytics

In Search of Excellence

John Keells Logistics (Pvt) Ltd (JKLL), a premier subsidiary of John Keells Holdings PLC, is a leading Integrated Logistics Services Provider. With over 12 years of expertise, we manage multi-user fulfillment centers, diverse transport fleets, and temperature-controlled logistics, providing high-level supply chain consultancy across various industry verticals.

The Role

The Assistant Manager – Commercial Delivery is responsible for executing commercial strategies and ensuring seamless service for key 3PL customers. You will focus on managing high-level relationships, driving revenue, ensuring SLA adherence, and collaborating with cross-functional teams to deliver operational excellence.

Key Responsibilities

• Account Management: Cultivate strong relationships with assigned key accounts to ensure long-term customer satisfaction.

• Commercial Performance: Meet revenue and margin targets through the precise execution of commercial agreements and pricing structures.

• Service Excellence: Coordinate with operations, warehousing, and transport teams to ensure all service delivery meets agreed-upon SLAs.

• Issue Resolution: Act as a primary point of contact for customer queries and escalations, ensuring timely and effective solutions.

• Performance Reviews: Conduct regular reviews with clients to discuss service levels, KPIs, and continuous improvement opportunities.

• Compliance & Billing: Manage accurate invoicing, billing, and commercial contract compliance.

• Analytics: Monitor operational and commercial performance data to identify gaps and recommend strategic improvements.

• Onboarding: Support new business implementations, including customer onboarding and solution deployment.

• Cross-Functional Alignment: Work closely with Finance, Operations, and Solutions teams to align service delivery with commercial goals.

Person Specifications

• Domain Expertise: Strong understanding of 3PL operations, including warehousing and distribution.

• Business Acumen: Proven ability to manage pricing, contracts, and customer expectations effectively.

• Communication: Exceptional stakeholder management and interpersonal skills.

• Analytical Thinking: Strong problem-solving capabilities with a data-driven mindset.

• Service Mindset: A customer-centric approach focused on delivering excellence.

• Professionalism: High levels of integrity, accountability, and proficiency in MS Office.

How to Apply: Interested candidates are encouraged to apply via HIVE.

John Keells Logistics (Pvt) Ltd 17 April 2026

More Details
Company Name : John Keells Logistics (Pvt) Ltd (JKLL)